GG didn’t take photos of the crowds at the Fawnskin Post Office yesterday but cars overflowed from the Post Office parking lot into the lots across the street, the Fawnskin Triangle and Fawnskin Realty.
Residents crammed into the lobby to hear the results of the survey and to get answers to questions about the proposed changes to the Fawnskin Post Office operations.
Of specific concern were changes to the existing operation hours and changes in personnel.
According to representative Ken Boyd, the final decision would be made within a week but as the discussion continued, it seemed as if a decision had already been made.
Boyd was unable or unwilling to address some of the questions considered important by Fawnskin customers with a direct answer.
Considering that this meeting has been planned for some time, residents were frustrated that he would not discuss the revenue generated by the Fawnskin Post Office, which according to one source, has been operating in the black and able to pay the costs necessary for operations in contrast to many other offices.
If revenue increases, operation hours could also increase but when asked if Fawnskin residents could see the the figures, Boyd said “No.”
Another sore spot concerned possible changes in personnel. Boyd said he would not comment on personnel issues, but statements made by both Boyd and Vega throughout the Q&A period seemed to indicate that a change would take place.
Although privacy issues are understandably a concern, statements about Fawnskin’s favorite postal worker requesting that his situation not be discussed were not completely accurate.
There are also some unique circumstances surrounding his assignment to the position here in Fawnskin that would seem to warrant review and resolution prior to any changes.
From a customer service perspective, USPS employee Mike Hillion has been embraced by the community for his dedication to Fawnskin, often going above and beyond to service local patrons.
Additional irritation over the fact that he is a local resident of the Big Bear Valley who may be made to commute out of the valley has not set well with Fawnskin folks either.
Boyd continued to state that the Fawnskin postal position was vacant but would not clarify his statements despite being asked multiple times to do so by different residents.
According to the USPS Customer Info Letter distributed at the gathering, 470 surveys were mailed while 213 were returned.
Of those, 147 (69%) indicated that a realignment of hours were preferred.
65 (31%) did not make a selection BUT what was not recorded in that response were that they included write-ins asking that the hours remain intact as currently operating.
One respondent selected the delivery option.
Currently, it is estimated that the hours of operation will be assigned as Monday through Friday from 9:30am until 3:30pm and Saturdays from 8:30am until 10:30am.
Many residents said, “We want Mike” but it remains to be seen what the final determination will be.
- Fawnskin Folks want facts and figures on the revenue generated and specifics as to how existing hours can be kept or restored.
- Despite “other location preferences” for Saturday hours, Fawnskin would prefer weekday operations and would be willing to lose Saturday window service.
Best estimates are that any changes will take place in January 2013.
Please take a minute to again contact your congressman and local representatives on this issue. You have a few more days to do so.
Congressman Jerry Lewis
2112 Rayburn House Office Building
Washington DC 20515
Tel. (202) 225-5861
Congressman Jerry Lewis
1150 Brookside Avenue
Redlands, CA 92373
Online Connect Congressman Jerry Lewis
Mr Patrick Donahoe
475 L’Enfant Plaza SW
Washington, DC 20260
USPS District Manager
11251 Rancho Carmel Drive
San Diego, CA 92199-9631
USPS Manager (Consumer & Industrial)
11251 Rancho Carmel Drive Room 1159
San Diego, CA 92119-0001
Senior Operations Manager
USPS San Bernardino P&DC
1900 W. Redlands Blvd.
San Bernardino, CA 92403
County Supervisor Neil Derry
385 N. Arrowhead Ave. Fifth Floor
San Bernardino, CA 92415-0110
Online Connect Supervisor Neil Derry
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